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Frequently Asked Questions

Dental & Oral Care FAQs

We have collected some of your most asked dental questions and done our best at answering them. If you don’t see your question here, try typing it in into the search bar or calling one of our offices.

I’m interested in changing the shape of my teeth. What options are available?

Every case would be different so it’s best to get the professional opinion of a Cosmetic Dentist. Some options include, a small procedure if it’s just one tooth or veneers and dental crowns if you’d like a full smile makeover.

Are clear aligners better than traditional braces?

It depends on the individual, each case will be different. Learn more about their differences.

How much are braces?

Prices will vary depending on the complexity of the case. Please call the office number listed above for more information, we’re more than happy to help.

What costs more braces or clear aligners?

Prices will vary depending on the complexity of the case. Braces will typically cost more as they tend to have a longer treatment time and require frequent visits to the dental office for adjustments. Reveal® Clear Aligners are an affordable option. We have treatment plans that start at $96 a month and $0 down, 0% interest. Please call the office number for more information, we’re more than happy to help.

Do you have a guide on how to use the Payment Portal?

Please click on the link here to be routed over to the most frequently asked questions regarding the payment portal.

Can I fill out my New Patient paperwork ahead of time?

Yes you can! You can fill them out before your appointment. Visit our What to Expect page where you can download the forms and fill them out ahead of time.

What is BrightNow doing to keep patients safe during the COVID-19 epidemic?

Please review our dedicated COVID-19 page to learn more about how we are protecting and servicing our patients during the COVID-19 outbreak.

Do you have an online payment portal?

Yes we do! At the moment the payment portal only works for a patient’s that received a statement. If you do not have a statement, and you would like to inquire about your bill and/or the amount due, please feel free to do any of the following.

Do we have same day appointments?

We will do our best to try to fit you in, please make an appointment if possible.

Will it hurt to get my wisdom teeth extracted.

Learn more about what to expect during a wisdom tooth extraction.

How can I pay my bill?

There are multiple ways for you to pay your bill. If you would like to speak to someone please call 1-888-364-8522, tap Option 2 to connect with a patient account representative. They can help you process a onetime payment over the phone, set up reoccurring payment arrangements, and process Care Credit payments. The other option is to use the online payment portal. Note this only applies to patients that received a statement.

Do you have New Patient forms in Spanish?

Yes we do, we have them in English and Spanish, feel free to fill them out ahead of time.

How do I inquire about the amount I owe on my bill?

There are multiple ways for you to inquire about your amount due. Please feel free to reach out to us at patcollsupport@smilebrands.com or reach out to your local dental office. If you would like to speak to someone please call 1-888-364-8522, tap Option 2 to connect with a patient account representative. Feel free to contact us regarding your bill.

It’s been a long time since I’ve visited the dentist. What do I need to do?

No worries! Just make an appointment it’s that easy. If you have insurance please bring your insurance card with you. You’ll have an exam and x-rays and most often a teeth cleaning. If any additional treatment is needed we can schedule a future appointment or if everyone’s schedule permits may be able to start treatment the same day.

When should I take my child to the dentist for their first check-up?

You can bring your child in for a checkup as soon as they have teeth!

Do you have any New Patient offers?

Yes we do, we offer $59 New Patient Exam & X-Rays* see disclaimer on coupon. Check out the Financing page to get a printable coupon.

Do you accept my insurance?

We accept most PPO and HMO insurances, call the office or visit our website to confirm that we accept your specific insurance.

Do you have a dental plan if I don’t have insurance?

Yes we do! Our OneSmile Dental Plan helps you save up to 20% – 40% off all dental services including, Cosmetic and Specialty such as periodontics, oral surgery, endodontics, orthodontics and pedodontics.

How much is insurance going to pay?

It depends on your insurance and the type of coverage that you have. Typically most dental insurances will cover the fee of a dental cleaning every six months. Please call the office to receive more specifics.

Do you accept Medicaid?

For the most part we try to accept State Insurance. Once you select your office location you’ll be able to see the insurance that is accepted. But if you’d rather, you can always give us a call to confirm.

Resources

Which Clear Aligners are Best?

A straight, healthy smile is more than just your best feature—it may also be your most important. Proper alignment, or occlusion, of your teeth and jaws is critical to the long-term functioning of your teeth, jaws, and mouth, as well as to your overall health. Misaligned teeth and jaws can lead to problems like uneven…

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Gum Disease Patients are Nine Times More Likely to Die of COVID-19

In a study published in the online Journal of Clinical Periodontology, researchers found that COVID patients with gum disease were more likely to suffer serious medical complications, including being: 3.5 times more likely to be admitted to intensive care 4.5 times more likely to need a ventilator Nearly nine times more likely to die compared…

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Marijuana Use and Oral Health Effects

Is smoking marijuana ruining your smile? Now that marijuana is legal in many states for recreational or medicinal purposes (or both) we will soon be able to conduct more comprehensive studies on the true oral health effects of cannabis use. What we understand so far about the oral health effects of smoking cannabis is based…

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