Frequently Asked Questions

Dental & Oral Care FAQs

We have collected some of your most asked dental questions and done our best at answering them. If you don’t see your question here, try typing it in into the search bar or calling one of our offices.

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Aligners Appointment Braces Dental Services Financing Insurance

Are clear aligners better than traditional braces?

It depends on the individual, each case will be different. Learn more about their differences.

What is BrightNow doing to keep patients safe during the COVID-19 epidemic?

Please review our dedicated COVID-19 page to learn more about how we are protecting and servicing our patients during the COVID-19 outbreak.

Will it hurt to get my wisdom teeth extracted.

Learn more about what to expect during a wisdom tooth extraction.

Do you have a guide on how to use the Payment Portal?

Please click on the link here to be routed over to the most frequently asked questions regarding the payment portal.

Do you have an online payment portal?

Yes we do! At the moment the payment portal only works for a patient’s that received a statement. If you do not have a statement, and you would like to inquire about your bill and/or the amount due, please feel free to do any of the following.

Reach out to us at collectionsupport@smilebrands.com
Reach out to your local dental office
Call to speak with a representative at 1-888-364-8522, tap Option 2

How can I pay my bill?

There are multiple ways for you to pay your bill. If you would like to speak to someone please call 1-888-364-8522, tap Option 2 to connect with a patient account representative. They can help you process a onetime payment over the phone, set up reoccurring payment arrangements, and process Care Credit payments. The other option is to use the online payment portal. Note this only applies to patients that received a statement.

How do I inquire about the amount I owe on my bill?

There are multiple ways for you to inquire about your amount due. Please feel free to reach out to us at collectionsupport@smilebrands.com or reach out to your local dental office. If you would like to speak to someone please call 1-888-364-8522, tap Option 2 to connect with a patient account representative. Feel free to contact us regarding your bill.

How much are braces?

Prices will vary depending on the complexity of the case. Please call the office number listed above for more information, we’re more than happy to help.

When should I take my child to the dentist for their first check-up?

You can bring your child in for a checkup as soon as they have teeth!

It’s been a long time since I’ve visited the dentist. What do I need to do?

No worries! Just make an appointment it’s that easy. If you have dental insurance please bring your insurance card with you. We’ll start with an exam and x-rays to assess your current oral health. If any additional treatment is needed we can schedule a future appointment or if everyone’s schedule permits we may be able to start treatment the same day.

Do we have same day appointments?

We will do our best to try to fit you in, please make an appointment if possible.

I’m interested in changing the shape of my teeth. What options are available?

Every case would be different so it’s best to get the professional opinion of a Cosmetic Dentist. Some options include, a small procedure if it’s just one tooth or veneers and dental crowns if you’d like a full smile makeover.

What costs more braces or clear aligners?

Prices will vary depending on the complexity of the case. Braces will typically cost more as they tend to have a longer treatment time and require frequent visits to the dental office for adjustments. Clear Aligners are an affordable option. Please call the office number for more information, we’re more than happy to help.

Do you have any New Patient offers?

Yes we do, we offer $59 New Patient Exam & X-Rays* see disclaimer on coupon. Check out the Financing page to get a printable coupon.

Do you have financing Options?

Yes, we offer flexible payment plans featuring low interest rates and extended terms. Our team will help find you the financing plan that best fits your budget. We also accept most major credit cards and offer the OneSmile Dental Plan where members receive 20%-40% most dental services.

Do you accept CareCredit?

Yes! We accept CareCredit and we have in house financing to ensure you get the dental care you need.

What ways can I pay for my dental treatment?

Getting the care you need is our priority. That’s why we offer a range of payment options, including: Dental Insurance: We accept most dental insurance plans. Just give us a call to find out if we accept yours. In-House Savings Plan: If you don’t have insurance, take advantage of our OneSmile Dental Plan. For just $89 per year, you get free x-rays plus 20 to 40% off on most dental services. Special Offers/Affordable Pricing: We offer affordable rates and special discounts to make it easier for you to get the dental care you need when you need it. Flexible Financing: Our flexible financing plans fit just about any budget with low monthly payments and interest rates. Don’t worry—we’ll help you find the best finance options for you and your budget.

Do you have a payment/billing portal?

Unfortunately at the moment we do not. We are actively working on it and will make sure to let you know once it’s available.

Do you accept my insurance?

We accept most major PPO and HMO insurances. Click on the “Accepted Insurance” button at the top of the page or call the office to confirm that we accept your specific dental insurance.

Do you have a dental plan if I don’t have insurance?

Yes we do! Our OneSmile Dental Plan helps you save up to 20% – 40% off most dental services including, Cosmetic and Specialty such as periodontics, oral surgery, endodontics, orthodontics and pedodontics.

Resources

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Give Back and Save on Your Next Visit. Donate $20, and we’ll give you $100 off your next dental treatment*

As you check off your back-to-school to-do list, don’t forget to schedule your family’s dental visit. And while you’re caring for the smiles at home, consider supporting the Smiles for Everyone Foundation to help bring essential dental care to underserved communities. During the month of August, when you donate $20 to the Foundation, you’ll receive…

From Wooden Teeth to High-Tech Care: 250 Years of American Dental Innovation

Celebrating a healthy smile is a great way to honor our nation’s 250th birthday. We’ve come a long way since early American dentistry, when many people believed George Washington wore wooden teeth. Today, advanced dental technology makes your office visits comfortable and easy, while smart tools at home help you care for your smile every…